Shipping Policy

Thank you for choosing ValentineScent™. Below is our shipping policy to provide you with clear information regarding the shipment of your orders.

Order Processing Time: 

- All orders are processed within 1-2 business days, excluding weekends and holidays.

Shipping Rates:

- Shipping charges are calculated based on the weight of your order and the destination. You can view the shipping costs at the checkout before completing your purchase.

Shipping Methods:

- We offer several shipping methods, including standard, expedited, and express options. The estimated delivery time will be provided during the checkout process.

Order Tracking:

- Once your order has been shipped, a tracking number will be provided via email. You can track your package’s journey through our website or the carrier’s online tracking system.

International Shipping:

- For international orders, additional customs duties and taxes may apply. The customer is responsible for any such charges. Please check with your local customs office for more information.

Undeliverable Packages:

- If a package is undeliverable due to an incorrect address provided by the customer, or if the package is refused, the customer will be responsible for the shipping costs and any additional fees incurred.

Delivery Issues:
- In the rare event of a delivery issue or if your package is lost in transit, please contact our customer service team. We will work with the carrier to resolve the issue promptly.

Holiday Shipping:
- During peak seasons or holidays, there may be delays in shipping. We recommend placing orders well in advance to ensure timely delivery.

Returns Due to Shipping Issues:
- If your order is returned to us due to an incorrect address or delivery failure, we will contact you for updated information. Additional shipping fees may apply for resending the package.

Contact Information:
- If you have any questions or concerns regarding our shipping policy, please contact our customer service team at valentinescent@gmail.com.

Note:
- This shipping policy is subject to change without notice. Please check our website for the most up-to-date information.

Thank you for choosing ValentineScent™. We appreciate your business!